• FAQ

Frequently Asked Questions

  • Shipping and Delivery
  • Customization & Use of materials
  • Care & Maintenance
  • Returns & Warranties

Shipping and Delivery

Can I track my order once it’s shipped?

Yes, it is possible to track the order, and the sales team shall share the details once the shipment has left the manufacturing unit.

What are the shipping options and delivery timelines for orders with indigenous products?

The mode of delivery is typically of two types: - For very small requirements, we make use of local courier services who provide door-to-door services and may take a maximum of 6-7 days in serviceable location PAN India. - For large requirements, a full truck load will be dispatched from the manufacturing unit and sent to the intended site directly. We do not encourage the use of air shipping as furniture is fragile and requires a lot of space to be transported. It is practically and economically not feasible to do so.

Is there a minimum order requirement for free shipping?

No, there is no threshold for provision of free shipping. We can consider the cost in the product rate itself in case it cannot be invoiced as a separate item.

What are the shipping options and delivery timelines for orders with imported products?

The typical lead time for imported products is 11-12 weeks from Europe and 9-10 weeks from South East Asia. However, there is always a potential risk which we may not be held responsible for

  • Acts of God / Natural Disasters (earthquakes, storms, etc.)
  • Acts of Public Enemy
  • Hijacking
  • Explosions
  • Derailment / Grounding
  • Strikes or International Wars

Customization & Use of materials

Do you offer material swatches for selections? When does one receive these?

Yes, we provide various catalogues and swatches to help shortlist the finishes for all products in a project. This is carried out once an order is finalized with provision of a Purchase Order or an LOI (Letter of intent) from the client’s end.

What are the materials used in the construction of your furniture?

We use an array of raw material to provide robust products to our clients. For eg, solid wood, particle board, MDF, Plywood, veneers, laminate sheets, stone, mild steel, stainless steel, paints and polishes, fiberglass, fabrics, leatherettes, genuine leather and many more.

Are these materials sustainable? Do you provide an MTC’s (material test certificates)?

All the raw material being used for fabricating our products is procured from industry leading OEM’s who issue all testing and certification documents, which can be provided on request.

How much of customization is possible and does that impact the quality & delivery timeline?

Multi Seats has a large gamut of products in its portfolio but can also provide customized products as per the requirement of a project. We furnish detailed shop drawings for the client’s approval so that there is no discrepancy in what is proposed versus what is delivered. As a responsible OEM we urge our customers to consider a bit longer timeline than usual, to ensure that customized products are made as per the intended design and specifications, and without any defects or structural issues However, for standard products, the material palette can have an array of customizations like the following examples.

  • The table tops can be made in various solid colours / wood grain laminates
  • The polish/stain can be customised on the solid wood and veneer surfaces
  • The upholstery material can be provided from a large selection of colours and textures
  • The shade of powder coating or PVD on stainless steel has certain colour options.

Care & Maintenance

How do I care for and maintain my furniture to ensure its longevity?

With a little care you can prolong the life of your furnitureor lighting. Follow the instructions for the materials of yourspecific product to make sure that it stays in the best shape foras long as possible.The information below is only intended as a general guideline.For more information on how to remove specific stains, pleaseenquire where you bought the furniture.

GENERAL INFORMATION

Always remove stains quickly before they can do anypermanent damage to the furniture. Avoid placing the furniturein direct sunlight or near a strong heat source to reducechanges. As wood is a natural material, it will change in colourand will patinate over time. We only use top quality fabrics,but all fabrics fade and seams weaken when exposed to sunlight or strong heat. General exposure to dust and dirtwears down the fabric.

Regular cleaning is important to keepthe upholstery looking at its best and prolong its life. When you move your furniture, make sure you lift it rather thanpulling or pushing it to avoid damaging the floor, legs andmountings. Avoid improper use such as sitting on the back orarmrests, tilting the seats on their back legs, putting your feeton the furniture or standing on it. Always use coasters underdamp, hot or coloured objects to avoid permanent stains. Be careful not to scratch or damage the surface with sharpobjects. We generally recommend to use neutral detergent dissolvedin water to clean surfaces. Please only use a detergentrecommended for the specific material and do not soak porousmaterials such as wood and marble as this may blemish thesurface over time. To disinfect surfaces it is possible to usealcohol-based products with 70% to 85% ethanol on plastic andchrome-plated or powder-coated metal surfaces. To ensurethat the disinfectant does not blemish the surface over time,due to repeated application, we recommend subsequently towipe the surface with a cloth wrung in water. We always recommend testing on an inconspicuousarea before applying the disinfectant to the entire surface.

FABRICS

Vacuum the furniture regularly using the upholstery nozzle toremove dust and avoid fluff and pilling. Straighten thefabric with your hands from time to time. Wrinkles in the fabriccan be straightened using a steamer. Soak up spilled liquidsimmediately with an absorbent napkin or cloth by dabbinggently towards the centre of the stain. Never use concentrateddetergents or bleach, ammonia, optical brighteners or soapintended for hard surfaces. On wool fabrics, most stains can be removed with lukewarmwater on a clean lint-free cloth. If necessary, add a little neutraldetergent. Avoid rubbing the material hard as this couldresult in loss of colour and damage the fabric.

ANILINE LEATHER (GENUINE)

Aniline leather has no or only a light surface treatment topreserve the leather’s natural surface and soft touch. All naturalmarkings, such as scars and insect bites, will be visible onaniline leather, which contributes to the leather’s exclusiveappearance. This kind of leather is very susceptible to dirt, andover time it will patinate and become slightly darker. Be carefulnot to scratch the leather. Aniline leather is demanding tomaintain. Using watermay leave a permanent stain on the surface. Do not use sharpobjects, strong detergents or solvents on the leather.

PIGMENTED LEATHER (GENUINE)

Pigmented leather is corrected leather with excellent durability. Vacuum regularly using the upholstery nozzle. Be careful not toscratch the leather. To remove stains, use a clean, lint-free clothto apply the lather from a solution of water and a mild detergent,or soap flakes or use a special leather care product. Removesoap residue immediately using a clean, dry cloth, and polishgently, using a soft cotton cloth. Avoid pressing liquid into thepores of the leather.

POLYPROPYLENE AND ABS PLASTIC

Wipe with a clean cloth wrung in water or in a solution ofwater and a neutral detergent. Remove soap residueimmediately using a clean, dry cloth. Avoid using scouringcream or scouring pads, as they may scratch the surface. Donot use cleaning products containing alcohol, as they maydamage the surface.

STAINLESS STEEL

Wipe with a clean cloth wrung in water or in a solution of waterand a neutral detergent. Remove soap residue immediatelyusing a clean, dry cloth. Avoid using scouring cream orscouring pads, as they may scratch the surface. Stains may becarefully removed using white spirit (mineral spirit).

POWDER COATED METAL

Wipe with a clean cloth wrung in water or in a solution of waterand a neutral detergent. Remove soap residue immediatelyusing a clean, dry cloth. Avoid using scouring cream orscouring pads, as they may scratch the surface.

WATER-BASED LACQUERED, LACQUERED, STAINED WOOD

Wipe with a clean cloth wrung in water or in a solution of waterand a neutral detergent. Remove soap residue immediatelyusing a clean, dry cloth. If the surface is scratched or appearsmatt, use a care product specifically suited to lacquered orstained wood. Avoid using detergents containing silicone,as they seal the stain in and make subsequent repairs moredifficult. Never use soft soap or solvents such as spirit,turpentine or acetone. Do not use cleaning products containingalcohol, as they may damage the surface. Avoid using scouringcream or scouring pads, as they may scratch the surface.

OILED WOOD& VENEER SURFACES

Wipe with a clean, dry cloth. If the surface is dirty, wipe witha clean cloth wrung in water or in a solution of water and aneutral detergent or soap flakes. Remove any soap residueimmediately using a clean, dry cloth. Never use soft soapor solvents such as spirit, turpentine or acetone. Do not usecleaning products containing alcohol, as they may damagethe surface. Avoid using scouring cream or scouring pads, asthey may scratch the surface. If the surface is scratched orappears matt, make sure to use an oil hardening care productspecifically designed to maintain oiled wooden surfaces. Cleanthe furniture thoroughly (12 hours) before applying the oil toall surfaces. Apply the oil generouslyusing a clean cloth or a sponge, always sanding in the directionof the grain. Do not pour the oil directly on the surface. When the surfaceis glistening, leave the oil on for around two hours until fullyabsorbed. Remove any excess oil with a clean lint-free cloth. Leave the furniture to dry overnight (min. 12 hours) and avoidplacing anything on the surface before it is completely dry.

LAMINATE

Wipe with a clean cloth wrung in water or in a solution of waterand a neutral detergent. Remove soap residue immediatelyusing a clean, dry cloth. Stains may be carefully removed usinghousehold ammonia or with a clean, damp cloth or a nanosponge wrung in warm water. Never use the nano spongedry. Follow up immediately with a clean, dry cloth. Avoid usingscouring cream or scouring pads, as they may scratch thesurface.

GLASS

Do not sit or stand on glass surface. Do not use the glass as achopping board. Do not strike the glass with hard or pointeditems. Be careful not to scratch or damage the surface withsharp objects. Do not place hot or very cold items directly onthe glass surface. Always use coasters or table mats to protectthe glass surface. When cleaning the glass surface, use adamp cloth with a suitable neutral cleaning detergent or a mildglass cleaner. Remove soap residue immediately using a clean,dry cloth. Do not use scouring cream or scouring pads, as theymay scratch the glass surface.

MARBLE

As Marble is a natural material, each stone has unique colours,patterns and textures. Therefore, the surface’s colour and finishmay vary slightly from product to product. Wipe with a cleancloth wrung in water. The marble is not resistant to acids. Thereis a risk that if any acidic liquids come into contact with thetabletop surface it will appear stained. Wiping the stains offimmediately may help, but please note there is no guaranteethat acidic stains or spots can be completely removed. Avoidusing scouring cream or scouring pads, as they may scratchthe surface. Never use vinegar, ammonia, acetic acid or citricacid or abrasive cleaners. Marble can also be scratched if objects are slid upon the surface so instead, ensure that anything being moved on a marble table top should be picked up and kept with a soft touch.

OUTDOOR FURNITURE

The lifespan of your furniture will vary depending on theweather and type of use. We recommend that it is stored ina dry, ventilated place during extreme winter and protected againstscratches and bumps. Wipe off the furniture if it becomes wet after rain or snowfall asthis will damage the surface over time. Make sure to wipe offany sun cream or other liquids from the furniture after use, asthese can leave stains on the surface if left in direct sunlight. During heavy rains, be sure to remove the cushions as the fabric will not be affected but the foam inside may absorb excess amounts of water and would take many hours to fully dry out for the next use.

Do you provide installation services or do I have to arrange it myself?

Yes, we provide installation services PAN India at an extra cost. The response time typically depends on the location.

  • For Metropolitan cites (Tier 1) – 48-72 hours after notice.
  • For Emerging cities and towns (Tier 2) – 4-5 working days after notice.
  • For Growing cities and towns (Tier 3) – 6-7 working days after notice.
  • For remote locations – Needs to be discussed prior to finalizing the project

The client may also arrange their own installation team but Multi Seats cannot be held liable for any damage or alignment issues during handling.

Returns & Warranties

What is your return policy for furniture products? Do you offer warranty coverage?

We do not have a return policy and goods once sold will not be accepted. In case the product has manufacturing issues, the warranty clause will be applicable We offer a 2 year warranty on any structural or manufacturing defects independent of any natural wear & tear and/or physical damage. (For detailed description of the warranty clause please refer to section 2 of “Returns & Warranties”)

Please provide the warranty clause for your products

This warranty is given to the initial purchaser of new products purchased from Multi Seats Pvt .Ltd.. The warranty is valid for as long as the original buyer owns the product. The warranty, which is non-transferable, runs from the date of manufacture and covers defects in materials and craftsmanship found during normal usage of the products. If a product is defective and if written notice of the defect is given to Multi Seats Pvt. Ltd. within the Applicable Warranty Period, then Multi Seats Pvt. Ltd. at its option will either repair or replace the defective product with a comparable component or product.

This warranty does not apply to “normal wear and tear,” and it does not apply to any product that has been damaged by transportation or that has been altered without Multi Seats Pvt. Ltd’s express written authorization or to consumable products. A product will not be considered defective, and Multi Seats Pvt. Ltd. will not be obligated to repair or replace it, if the product is not installed and used as recommended by Multi Seats Pvt. Ltd. This warranty does not apply to any “Customer's Own Material” (ie, material specified by the buyer that is not a standard Multi Seats Pvt. Ltd. product offering) used in the manufacture of a Multi Seats Pvt. Ltd. product. A natural variation occurring in wood, fabric or leather is not considered a defect under the terms of this warranty. Multi Seats Pvt. Ltd. does not warrant the colorfastness or the matching of color, grain or texture of wood, fabric or leather.

EXCEPT AS STATED ABOVE, MULTI SEATS PVT. LTD. MAKES NO EXPRESS OR IMPLIED WARRANTY AS TO ANY PRODUCT. MULTI SEATS PVT. LTD. MAKES NO WARRANTIES OF MERCHANTABILITY OR OF FITNESS FOR ANY PARTICULAR PURPOSE. Product repair or replacement in accordance with this warranty is the buyer's exclusive remedy for any and all product defects. Multi Seats Pvt. Ltd. shall not have any tort liability with respect to any product, and Multi Seats Pvt. Ltd. shall not be liable for any consequential, economic, indirect, special, punitive or incidental damages arising from any product defect

What is the process of cancelling or modifying an order?

In case an order has to be modified or cancelled, the following conditions are applicable If the order has to be modified in terms of dimensions/finishes of the products, the client needs to discuss with Multi Seats without a guarantee that the changes will be possible. If the order cancelled after 7 days, the purchaser is liable to pay 75% amount as per the quotation.

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